Frequently Asked Questions

Sales

At this time we do not offer discount codes. We are a direct-to-consumer brand, cutting all licensing and distribution fees to make our premium quality home textiles accessibly priced. We do not honor codes found on third-party discount, coupon or promotion websites.

We accept all major credit cards.

To track your order, please set up an account at checkout. This allows you to log in and receive the most up to date information on your order.

Shipping

We ship to the following: all 50 States (including Alaska and Hawaii), American Samoa, Guam, Puerto Rico, the US Virgin Islands, military bases/APO/DPO/FPO addresses, Australia, Canada, Germany, New Zealand, Sweden, Switzerland and the United Kingdom.

We provide free domestic ground shipping. This includes all 50 States (including Alaska and Hawaii) as well as military bases/APO/DPO/FPO. Overnight and express domestic shipping is calculated by UPS. Ground shipping to American Samoa, Guam, Puerto Rico and the US Virgin Islands is calculated by UPS. We calculate the cost of shipping, taxes and duties upfront for international orders so that you don’t have any additional fees when your order arrives. Please note, duties and other international shipping charges are non-refundable.

Your order will not ship until all items are in stock. The expected ship date for your order is noted at the bottom of your shopping cart. We may split orders into multiple shipments. If this occurs, you’ll be notified and receive a tracking number for each shipment.
International orders typically take 8-14 days to process, ship and clear customs.

Products

Our products are manufactured by socially compliant, fair trade mills and factories throughout the world.

Each of our product certifications are listed in the product details.

Follow the care instructions for each product listed in the product details. Never use fabric softeners or powdered detergent. Don’t wash with clothing – zippers, hooks, etc. cause abrasion. Avoid products containing benzoyl peroxide, alpha hydroxy acids and chlorine bleach.